1. About the program
The Details member referral program (the “Program”) rewards eligible members who introduce new paying customers to Details.
By sharing your referral link, taking part in the Program, or claiming a reward, you agree to these Referral Program Terms and our Terms of Service. If these documents conflict about the Program, these Referral Program Terms apply to the Program.
2. Who can participate
You can participate when:
- your Details account is in good standing;
- the Program is available in your account and location; and
- you have an eligible Details plan. At launch, active Pro, Max, and Lifetime members can use an active referral link.
Your referral link is personal to your account. You may share it, but you may not sell it, transfer it, or let someone else use your account to participate.
If your eligible plan ends, your link may stop accepting new referrals. Valid progress and claimed rewards already recorded on your account remain available unless they are later found to be ineligible under these terms.
3. What counts as a successful referral
A referral is successful only when all of these conditions are met:
- the person follows a valid referral link and the referral is connected to their Details account before purchase;
- they are a genuinely new paying customer who has not previously paid for a personal or Team plan;
- they complete their first eligible paid Details purchase; and
- the payment is completed, valid, and not refunded, disputed, charged back, fraudulent, or otherwise reversed.
A first paid personal plan counts as one referral. For a new Team purchase, each paid seat included in the initial purchase counts once. Renewals, upgrades, later plan changes, and people added to an existing Team do not create additional referrals.
Each new customer can count for only one referring member.
4. Referral tracking
When someone follows a valid referral link, Details stores a necessary, signed referral cookie for up to 90 days. It keeps the referral code and original click time until the referral can be connected to an account or is no longer valid. A newer valid referral link replaces an older one.
Referral tracking may fail if the visitor blocks or clears necessary storage before the referral is connected to their account. Our server records are the source of truth for referral attribution, successful referrals, reward progress, and claims.
You can read more in our Cookie Policy and Privacy Policy.
5. Rewards
The current rewards, milestones, and your progress are shown inside the referral area of Details. That in-product display is the current source for what can be earned; these terms do not repeat every reward tier.
Rewards unlock when your account reaches the required number of successful referrals. An email or other notification is a convenience and is not required for a reward to unlock.
Unless we clearly say otherwise, rewards are personal, non-transferable, and cannot be exchanged for cash. Product images are illustrative. If a physical reward is unavailable in your location, we may offer a reasonably comparable alternative or another arrangement, but you do not have an automatic right to a cash payment.
You are responsible for any personal tax, reporting, customs, or similar obligation connected to a reward, unless the law requires us to handle it.
6. Claiming and receiving rewards
Claim an unlocked reward through Details. We may ask for reasonable information needed to verify eligibility or fulfil the reward.
- Details credit and Lifetime are applied to the eligible Details account after the claim is reviewed.
- Physical rewards require a valid delivery address. We will contact you for the necessary details. You are responsible for making sure they are accurate before the reward is shipped.
- Setup Fund rewards follow the Setup Upgrade rules in the next section.
Delivery times depend on the reward, supplier, carrier, and destination. Once a physical reward has been dispatched, address changes or delivery problems may need to be handled directly with the carrier. Contact us if a reward cannot reasonably be delivered in your country and we will review the available options.
7. Setup Fund
At 30 successful referrals, you unlock a $500 Setup Fund. Each additional milestone of 10 successful referrals adds another $200. The balance does not increase between those milestones, and there is no fixed maximum while the Program continues.
The Setup Fund is an upgrade contribution allowance, not cash held in an account. It cannot be transferred, freely withdrawn as cash, sold, or used to earn interest.
You may use it for a reasonable product or service that genuinely improves your creative setup or work. Examples include a monitor, chair, computer, tablet, camera, keyboard, software, storage, lighting, audio equipment, or another suitable creative tool.
The Setup Fund cannot be used for:
- cash, gift cards, investments, loans, or financial products;
- illegal goods or services;
- purchases mainly intended for resale or for someone else;
- ordinary living costs that do not improve your creative setup; or
- returned, cancelled, refunded, duplicated, altered, or misleading purchases.
To request a Setup Upgrade, tell us what you are getting, its total cost, and how much you would like Details to contribute. We will review the request and contact you to arrange an approved contribution. We may ask for a product link, receipt, invoice, or other reasonable supporting information before or after payment.
Each 10-referral Setup Fund milestone allows one pending or completed Setup Upgrade request. If you wait through multiple milestones before submitting a request, earlier request opportunities do not stack. A cancelled request does not consume the milestone and may be corrected and resubmitted. An approved contribution is limited to your available Setup Fund balance, the amount requested, and the eligible item’s cost. Only the amount Details actually pays is deducted; unused balance remains available and can continue to grow. The same purchase, contribution, receipt, or request can be funded only once.
Approved Setup Upgrade contributions are normally paid through PayPal. You must provide accurate PayPal account details and have a PayPal account capable of receiving the payment in your location. If PayPal is unavailable or cannot reasonably process the payment, we may offer another payment method at our discretion.
We may reject or reduce a request that is outside these rules, cannot be verified, exceeds the available balance, or does not reasonably improve a creative setup.
8. Fair use
Use the Program honestly and for genuine recommendations. You must not:
- refer yourself or an account you own or control;
- create or use duplicate, fake, or misleading accounts or identities;
- manipulate payment, account, Team-seat, device, or referral information;
- use bots, scripts, automation, purchased accounts, or fabricated transactions;
- send spam or promote your link through misleading claims, impersonation, or unlawful advertising;
- interfere with referral tracking or try to claim the same person, purchase, reward, or receipt more than once; or
- otherwise use the Program mainly to create artificial referrals or rewards.
We do not automatically reject a genuine referral simply because two people share a household, workplace, network, device type, or other ordinary detail. We may still review overlapping information when there is a reasonable sign of misuse.
9. Reviews, reversals, and enforcement
We may review referrals and claims before or after a reward unlocks. We may delay fulfilment while reviewing a high-value reward, refund, dispute, unusual activity, or suspected misuse.
If a referral or claim does not meet these terms, we may remove it from the total, adjust progress, reject or cancel a claim, withhold an unfulfilled reward, remove Program access, or suspend an involved account under our Terms of Service. If a reward was issued because of fraud, a reversed payment, or a material error, we may also offset its value against future rewards or seek recovery where the law allows.
We will use reasonable judgement and may ask you for information before making a decision, but we do not have to reveal security or fraud-detection methods.
10. Changes or end of the Program
We may change the Program, including its eligibility rules, milestones, rewards, Setup Fund growth, or availability. We may also pause or end it.
The latest terms and current in-product reward display will show the active rules. For a material change, we may also notify participants by email or in-product notice. Changes will not normally remove a reward we already approved, unless the related referral or claim was invalid, reversed, fraudulent, or recorded in error.
If the Program ends, we may set a reasonable deadline for claiming unlocked rewards. Any deadline and treatment of unclaimed rewards will be included in the end-of-program notice.
11. Liability and mandatory rights
The Program and rewards are provided subject to availability. We do not promise that the Program, a particular reward, or shipping to every location will remain available forever.
The warranty, liability, governing-law, and dispute provisions in our Terms of Service also apply to the Program. Nothing in these Referral Program Terms limits a right or protection that cannot be limited under mandatory law.
12. Contact
Questions about the Program or a reward? Email legal@details.so.
